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Patient FAQs

What is an infusion?
An infusion is a method of delivering medications and fluids through your vein.
What can I expect when I arrive for my appointment?

Upon arriving, you will be greeted by the InfuseAble Care team and escorted to your private suite/chair where one of our friendly front-office staff will verify your insurance info, collect a co-pay if necessary, and verify that all of your information on file is complete and up-to-date. Once we are ready to begin your treatment, you will be taken back to the infusion suite. The registered nurse will start with an assessment: checking your vitals, reviewing your current medications, and, if this is not your first appointment with us, noting any changes since your previous appointment. If you are a new patient, the registered nurse will provide important information about your infusion. Then, the registered nurse will start your IV, administer any premeds, and start the infusion of your medication. Your vitals will be checked throughout your infusion. After your infusion is complete, you will be be given a saline flush and observed for 30 minutes. After your vitals are taken one more time and there are no complications or reactions, you will be discharged with verbal or written instructions. You will also be scheduled for your next infusion before you leave the infusion suite.

How long will it take to receive my infusion?
It depend on the treatment you are receiving and how well your body tolerates it. Most appointments require 1 to 2 hours. You can call or email us if you have any specific questions.
Who administers my infusion treatment when I visit InfuseAble Care?
At InfuseAble Care, either a physician, nurse practitioner, or registered nurse will administer your infusion treatment.
Can I bring someone to my appointment?
Yes. Our suites are large enough to allow your caregiver or family member to sit with you during your treatment. Your guest is also welcome to sit in our waiting room.

We definitely recommend having someone drive you to and from your first few appointments until you know how your body will tolerate your treatment.

What can I do during my treatment?
During your treatment, you can watch one of our TV’s, read, sleep, utilize our free Wifi on your own device, or whatever makes you comfortable. As always, don’t hesitate to let us know if there is anything we can do to make your appointment more comfortable.
What should I wear to my appointment?
We recommend wearing comfortable clothes. Some special considerations: avoid sleeves that are too tight that may restrict access to start your IV or the flow of your infusion. Also, if you have a mediport, it would be easiest if you wore a button-up shirt or a shirt with a lower neckline so we can easily access your port.
Can I eat during my treatment?
Yes! Please let us know if we can chill or heat your food for you before you enjoy it.
I know my medication can increase my chances of getting sick. Should I skip my infusions during the COVID-19 outbreak?
Infusion medications are meant to be given on a set schedule. For this reason, it is important to communicate your concerns with your physician and determine a plan that balances the risks and benefits of receiving your prescribed medication. Patients and providers can find comfort in knowing that InfuseAble Care utilizes private rooms for infusions. Even in these uncertain times, it is imperative that you not discontinue your infusions without consulting your healthcare team.
I am worried about my co-pay amounts. Is there anything I can do?
We understand the financial burden patients face when dealing with a chronic illness. Let us know about your concern and we will do everything we can to help you navigate the many financial assistance programs available to you. InfuseAble Care really cares about patients and never wants anyone to overpay for their care.
Why should I get my infusions at InfuseAble Care when my hospital offers infusion services?
First, and foremost, the entire team at InfuseAble Care is dedicated to making your entire infusion experience easy and comfortable. From friendly smiles to private infusion suites, our environment is carefully constructed around the patient experience.

In addition, when compared to outpatient hospital infusion clinics, InfuseAble Care saves you money on every single visit. You won’t be charged a facility fee for simply sitting at our center, and even your co-pay may be lower when receiving your infusions at InfuseAble Care.

Do I have to switch my physician or nurse practitioner to receive my treatment at InfuseAble Care?
No! In fact, InfuseAble Care takes a significant burden off of referring providers by coordinating with your insurance company. In this way, we are an extension of your providers office, allowing your physician or nurse practitioner to focus on what is most important: you and your health.
What does InfuseAble Care do to protect patients from COVID-19?
The clinicians at InfuseAble Care are experienced in caring for patients with weakened immune systems and have already updated our infection prevention plans in accordance with the Center for Disease Control and the World Health Organization to ensure the safety of our patients. Private suites will be available for all patients and social distancing guidelines will be followed at all times. Additionally, our infection prevention plans are used at all times to protect both our patients and staff from illnesses like the common cold, the flu, and most recently COVID-19.

If you would like more information regarding our infusion therapy treatments please complete the form below and a medical professional will contact to determine how best to provide service.

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